Buying a home

Viewing a house: the questions that save surprises later

A practical viewing checklist covering the seller's position, building changes, running costs and points to raise with your conveyancer.

The short answer

Use a viewing to understand the home, the seller's position and the questions that need evidence. Take notes about condition, alterations, boundaries and ongoing costs. Verbal answers help you investigate; they are not a substitute for legal checks or a survey.

Write down what matters to you, then have the important answers checked.

Ask about the move as well as the home

Find out whether the seller needs to buy elsewhere, whether an onward property has been found and what timing they hope for. Ask whether an earlier sale fell through and why, while recognising the answer may need further checking.

If the property is described as chain-free, ask what that means in practice. A chain-free purchase can still depend on probate, mortgage checks, title issues or the seller's arrangements for leaving.

Look at alterations and how you would use the space

Ask about extensions, loft conversions, removed walls and changes to services. Note any promises about certificates, guarantees or permissions and pass the list to your conveyancer.

Think beyond how the seller uses the house. If you need to extend, work from home, use an access route or keep a particular type of vehicle, raise the relevant legal and practical questions before assuming those plans will work.

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Get the running-cost picture

Request available information about energy performance, tenure, service charges and estate charges. Ask what is included in the sale, especially fitted items, appliances and garden structures.

Visit the area at a different time if you can. Parking, traffic and noise can feel different in the evening. Your own observations complement professional checks; neither should be treated as replacing the other.

Take a short evidence list into the next step

After the viewing, separate preferences from risks. A room colour is a preference; unexplained cracking or uncertain access needs further investigation. Ask a surveyor about condition concerns and a conveyancer about legal ones.

If you make an offer, tell your team which answers matter to your decision. Keep photographs where permitted and notes of what was said, and ask for material points to be confirmed through the proper process before exchange.

Your next steps

  • Check the seller's chain and timing.
  • Record alterations and promised documents.
  • Ask about tenure and ongoing charges.
  • Pass your concerns to the right professional.

A little more clarity

Can I rely on everything the estate agent tells me?

Treat important statements as questions to verify. Your conveyancer and surveyor should investigate relevant legal and condition issues within their respective roles.

Further reading

General information for England and Wales, not advice on your individual transaction. Millennium Legal is a referral and case management service, not a firm of solicitors. Your appointed firm provides legal advice. Check current official guidance and your own terms.

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