Privacy policy

Information you provide

When you request a quote, we collect the contact and property information you enter. This can include your name, email address, telephone number, property postcode and value, transaction type, and information needed to understand your conveyancing requirements.

If you contact us by email or phone, we use the details and correspondence you provide to respond to you. Please do not send identity documents, bank details or payment-card information through a general enquiry.

Website chat

When you use website chat, we store your messages and any name or email address you provide in our enquiry system. Our sales and management team can read the conversation so an available colleague can respond. The first colleague to reply takes responsibility for your conversation.

Your browser tab stores a chat credential and any unsent draft so you can continue between pages. The credential expires after seven days. Expiry or closing the tab does not delete messages already received by our team. Please do not send identity documents, bank details or payment-card information in chat.

How your enquiry is used

We use your information to prepare and discuss your quote, find suitable conveyancing firms, respond to your questions and help you get started. Your quote request is passed securely to our customer relationship management system. The originating website address and any campaign information included in your link are recorded with your enquiry so we know where it came from.

We process enquiries to take steps at your request before entering a contract, and where necessary for our legitimate interests in responding to enquiries, operating and securing our services. We also process information where needed to meet legal obligations. Where we rely on consent, you can withdraw it by contacting us.

Sharing your information

When you ask for a quote, your details may be shared with matched conveyancing firms so they can prepare quotes and contact you by email, phone or SMS about your requirements. Your appointed firm provides its own privacy information for the legal work it carries out.

We also use service providers to host the website, operate the quote service, manage enquiries and provide communications. We only share your details with external companies for unrelated marketing with your express consent.

Technical information and cookies

Website and quote-service providers process technical information, such as IP addresses and request logs, to deliver and protect their services. This website does not enable optional advertising cookies or session-replay analytics. The quote form does not save your answers in browser storage.

The quote form loads fonts from Google Fonts, which receives the technical information needed to deliver those files. Read our cookie policy for more about this website’s use of browser storage and external services.

Retention and security

We retain information for as long as needed for the enquiry, the services you request, and applicable legal or accounting requirements. We use technical and organisational measures to protect it. If you would like details about the retention period or processing arrangements that apply to your enquiry, please contact us.

Your rights

Depending on the circumstances, you have rights to access, correct or erase personal information, restrict or object to its use, and request portability. To make a request or ask a question, email support@millenniumlegal.co.uk.

You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.

Third-party websites and updates

Other websites have their own privacy policies. Changes to this policy will be published on this page.